LEGAL / USAGE POLICY
Useful systems.
Clear boundaries.
Effective September 20, 2026
This Usage Policy describes uses that are prohibited or require a written scope. It applies to the public Site and to a SoFloAI service when the customer’s signed agreement incorporates it.
1. Use services lawfully
You must follow applicable law, the rights of others, your signed agreement and the instructions for the service. You are responsible for the accuracy, quality and lawful source of data, prompts, files and instructions you provide.
2. Prohibited uses
Do not use the Site or a service to:
- commit, plan, facilitate or conceal unlawful, fraudulent or deceptive activity;
- harass, threaten, exploit or discriminate against a person, or create or distribute intimate content without consent;
- create, obtain or distribute child sexual-abuse material or otherwise exploit a minor;
- impersonate a person or organization, misrepresent the source of content, or publish materially deceptive synthetic media without appropriate permission and context;
- send spam, scrape unlawfully, violate communications or marketing rules, or use contact information without the required permission;
- infringe privacy, publicity, confidentiality, copyright, trademark or other rights;
- upload malware, steal credentials, bypass access controls, probe or test a system without written authorization, or interfere with service availability;
- evade agreed safeguards, approvals, rate limits, audit trails or human-review steps; or
- submit data you are not authorized to provide or ask the service to process.
3. Sensitive and regulated data
The public Site is not an approved channel for protected health information, payment-card data, government identifiers, passwords, private keys, biometric identifiers or similarly sensitive records.
A service may handle sensitive or regulated data only when the signed scope identifies the data, purpose, access, vendors, security controls, retention and required contract. A Data Processing Agreement does not replace a HIPAA business associate agreement, payment-processing agreement or another contract required by law.
4. High-impact decisions
Do not use an AI or automated workflow delivered through SoFloAI as the sole basis for decisions about healthcare, employment, housing, education admissions, credit, insurance, legal services or another decision that can materially affect a person’s rights or access to essential services. Any approved use in these areas requires a lawful basis, documented review, appropriate testing, an accountable human decision-maker and a way to correct or challenge errors.
5. Content, likeness and production work
You must have permission to provide names, logos, music, photographs, footage, voices, likenesses, locations and other material used in a project. Releases, usage rights, disclosure of synthetic media and permitted channels should be written into the project scope. SoFloAI may reject an instruction that appears to violate a person’s rights or mislead an audience.
6. Accounts, integrations and access
Keep credentials private, use individual accounts where available and give each person only the access needed for their role. Tell SoFloAI promptly about suspected unauthorized access, a compromised credential or an instruction that should be stopped. Do not share production credentials in ordinary email or the public inquiry form.
7. Enforcement
SoFloAI may decline an instruction, limit access or suspend affected work when reasonably necessary to investigate abuse, protect a system or person, or comply with law. Where circumstances allow, SoFloAI will explain the concern and work with the customer on a safer path. Contract-specific notice, cure and termination rights remain controlled by the signed agreement.
8. Report a concern
Report suspected misuse or a security concern to Support@sofloai.solutions. Include the affected service and enough detail to locate the issue; do not include sensitive data that is not necessary for the report.